Refund Policy

At Health Mart, we value your trust and aim to provide you with a seamless shopping experience. Our commitment is to ensure that every purchase meets your expectations. Please take a moment to familiarize yourself with our Refund Policy.

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1. Product Authenticity:

• We guarantee that all products sold on Health Mart are brand new and 100% genuine. Your satisfaction with our products is our top priority.

2. Damaged, Defective, or Not as Described:

• In the event that the product you receive is 'Damaged,' 'Defective,' or 'Not as Described,' excluding damages to the original pack, our Friendly Returns policy has got you covered. Possible resolutions include Replacement or Exchange.

3. Out of Stock Items:

• If the ordered product is Out of Stock, you will receive a full refund promptly.

4. Damages and Issues:

• We request you to inspect your order upon reception. If you discover that the item is defective, damaged, or if you receive the wrong item, please contact us immediately. Our team will evaluate the issue and work towards a satisfactory resolution.

5. Cancellation:

• You are eligible to cancel your order anytime before confirming your location to the driver. Once you receive notification that the order is on its way (Order Fulfillment), cancellation is not possible.

We are committed to addressing any concerns you may have regarding your purchase. Our customer service team is here to assist you in ensuring a positive shopping experience.

If you have any questions or need further clarification, please reach out to our customer service team at 

shop@healthmartuae.com

Thank you for choosing Health Mart. Your satisfaction is our priority.