Shipping Policy

Welcome to HealthMart's Shipping Policy. This document outlines the terms and conditions related to the shipping of products purchased on our website. By placing an order with HealthMart, you agree to the terms specified below. If you have any questions or concerns, please contact our customer service team at shop@healthmartuae.com

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1. Shipping Destinations:

• HealthMart currently offers shipping to addresses within UAE. Please ensure that your shipping address is accurate and complete during the checkout process.

2. Processing Time:

• Orders are typically processed within 2 business days from the date of purchase. Business days exclude weekends and public holidays.

3. Shipping Methods:

• HealthMart offers various shipping methods based on the destination, weight, and dimensions of the purchased items. Shipping options and estimated delivery times will be provided during the checkout process.

4. Shipping Costs:

• Shipping costs are calculated based on the selected shipping method, the weight of the items, and the destination. The shipping cost will be displayed at checkout before you confirm your purchase.

5. Order Tracking:

• Once your order is processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the status and expected delivery date of your package.

6. Delivery Timeframe:

• Delivery times vary based on the shipping method and destination. While we strive to meet estimated delivery dates, unforeseen circumstances such as customs delays or weather conditions may impact delivery times.

7. Customs and Import Duties:

• Customers are responsible for any customs and import duties that may apply to their orders. HealthMart is not responsible for delays or additional charges incurred during the customs clearance process.

8. Undeliverable Packages:

• If a package is deemed undeliverable due to an incorrect address or other reasons, HealthMart will attempt to contact the customer for clarification. If the issue cannot be resolved, the order may be canceled, and a refund issued, excluding shipping costs.

9. Shipping Policy Changes:

• HealthMart reserves the right to modify, update, or change this Shipping Policy at any time. It is your responsibility to check for updates periodically. Continued use of the website after changes implies acceptance of the revised policy.

Thank you for choosing HealthMart. We aim to provide you with a seamless and efficient shipping experience. If you have any concerns or questions, please reach out to our customer service team.